Toaster Sucks Customer Reviews and Feedback
Toaster is a digital creative agency with offices in London, Singapore, San Francisco, New Delhi and Jakarta. Their clients include Google, YouTube, and Android.
Former Employee - Strategist says"I worked at Toaster full-time for more than a year Cons: The founders re-established themselves in the company in 2019 due to redundancies and poor business decisions. They took on roles that none of them were actually capable of doing - both from a lack of knowledge and intellect. They care more about profit than people and always will. The 'creative director/founder' is aggressive, uses his power for his own gain and treats people with an incredible lack of respect. There is a definite lack of vision and purpose in this agency, where senior management makes no effort to inspire or motivate their employees and those in power do nothing to help their colleagues. There is a lack of growth potential here due to the ways of working enforced by the founders, meaning that the ceiling is a lot lower than you might think. The work can be very monotonous with essentially having only Google and YouTube as clients, the potential for learning is limited. I loved working here until it all changed but please listen to me when I tell you to run as fast as you can in the other direction to this agency. You'll thank me one day."
Former Employee - Senior Producer says"I worked at Toaster full-time for less than a year Cons: 1. Management obviously did not know what they are doing, no business plan, no ground visibility, not even budget - alot of things were poorly prepared, employee often have to use their own money to make do- with currency exhange rate cut when reimbursed 2. Poor employee benefits, low based salary, minimum health benefit (the cheapest deal from insurance company can get), no other benefit for family member 3. Unproffesional treatment for employees. Prolonged unclear interview process, poor written contract and no appreciation for employee contribution."
Producer says"I worked at Toaster for more than a year Cons: - company isn't managed well - don't understand how to run a company as a whole - expanded physically too soon - don't know how to properly let go of people - shortsighted in business growth - treat their permanent freelancers really badly (purposefully drew a line in the sand between contractors & employees). - Terrible benefits - power hungry people create a hostile work environment"
Former Employee - Anonymous Employee says"I worked at Toaster full-time for less than a year Cons: Lack of leadership Inexperienced SF management The work is lacking creatively No office structure London HR is controlling One London director is impossible to work/communicate with The SF office is in a transitional phase so there are still a lot of kinks to work out but the main issue here is the lack of true leadership coming from the London office. The SF office is being led by inexperienced management that think they know how to run an agency. As good as the intentions are, there is a lot more damage being done than being fixed. London would see the issue if they had more of a presence in this office. It sends a message to the employees currently working here that they don't really care what happens within their own company when the people left in charge are able take advantage of their position."
Former Employee - Anonymous Employee says"I worked at Toaster full-time Cons: - They made half of the London office redundant towards the middle of 2019, largely due to being slow to react to market conditions in the UK and after financing the opening of a further 4 offices within 4 years, against the best advice of their staff - Founders are largely ineffective and without vision or leadership - Redundancies were dealt with in a terrible way, leaving those who were being let go until the end of the day, meaning those who knew they were safe had to go back to work, sometimes knowing others around them would be let go - Single client, Google, which can be great to work for, but also can be terrible as you're at the behest of a large and inefficient organisation that has the money to stall. Puts a lot of pressure on unexpected gaps in workload and you can end up making small changes over the course of weeks - Generally mismanaged by its founders. Critical decisions take weeks, or do not happen at all - They do not listen to the advice of their staff, regardless of warnings or cries for help - One of the founders, previously not an active part of the company due to aggressive behaviour, has returned to the company. This has caused another wave of resignations due to zero change in his behaviour. Seemingly a till aggressive and still horrible to work with"
Former Employee - Anonymous Employee says"I worked at Toaster full-time Cons: Lack of leadership. Ill managed deadlines."
says"I worked at Toaster Cons: It's not so much learning"
Art Director (Former Employee) says"Good projects to work with, getting to work from different aspects all the time. Good communication between the departments which resulted in successful projects. Cons: Nothing"